Terms and Conditions

Last updated: July 07, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: Australia

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PV Lighthouse Pty Ltd trading as SunSolve, ACN 52 160 420 477, registered in Australia.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Service refers to the Website and any software, applications, or services provided by the Company, including SunSolve Power and SunSolve Yield.

  • Software refers to SunSolve Power, SunSolve Yield, and any other physics-based simulation software provided by the Company.

  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to SunSolve, accessible from https://www.sunsolve.com and https://zh.sunsolve.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18 or have reached the age of majority in your jurisdiction. The Company does not permit minors to use the Service without appropriate legal guardian consent.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy, available at /privacy/, describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Service and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Use of Software and Services

The Company provides specialized physics-based simulation software for the solar industry, including but not limited to solar cell design optimization and energy yield forecasting tools.

You agree to use the Software and Services only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Software for any purpose that is unlawful or prohibited by these Terms
  • Attempt to reverse engineer, decompile, or disassemble any Software
  • Share login credentials or allow unauthorized access to the Software
  • Use the Software in a manner that could damage, disable, or impair the Service
  • Redistribute, sublicense, or transfer any Software or Services to third parties without express written consent

Intellectual Property Rights

The Service and its original content, features and functionality are and will remain the exclusive property of PV Lighthouse Pty Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of Australia and international treaties. Our trademarks and trade dress may not be used without our prior written consent.

Privacy and Data Protection

We are committed to protecting Your privacy and complying with applicable privacy laws, including:

  • Australian Privacy Principles under the Privacy Act 1988 (Commonwealth)
  • General Data Protection Regulation (GDPR) for EU users
  • Other applicable local privacy laws

For detailed information about how we collect, use, store, and protect Your personal information, please refer to our Privacy Policy at /privacy/.

Content Disclaimer and Professional Advice

The content on this Website, including but not limited to guides, instructions, blog posts, articles, tutorials, opinions, recommendations, and other materials (collectively “Content”), is provided for general informational and educational purposes only. This Content is not intended to constitute, and should not be relied upon as:

  • Professional advice of any kind
  • Technical or engineering advice specific to your circumstances
  • Financial, investment, or business advice
  • Legal advice or recommendations
  • Recommendations for specific products, services, or solutions for your particular situation

No Reliance on Website Content

You acknowledge and agree that:

  • Any reliance you place on the Content is strictly at your own risk
  • The Content may not be suitable for your specific circumstances, requirements, or applications
  • The Content may become outdated, inaccurate, or incomplete over time
  • The Company makes no representations or warranties about the accuracy, completeness, or suitability of any Content for any particular purpose

Seek Independent Professional Advice

Before making any decisions or taking any actions based on Content found on this Website, we strongly encourage you to:

  • Consult with qualified professionals in the relevant field
  • Seek independent technical, financial, legal, or other professional advice as appropriate
  • Conduct your own research and analysis
  • Verify any information through independent sources
  • Consider your specific circumstances, requirements, and constraints

The Company disclaims any responsibility or liability for decisions made or actions taken based on Content provided on this Website.

International Use

The Service is controlled and operated from Australia. We make no representations that the Service is appropriate or available for use in other locations. Those who access or use the Service from other jurisdictions do so at their own volition and are responsible for compliance with local law.

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. Any data or content You have stored with the Service may be deleted in accordance with our data retention policies outlined in our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

The Company’s total liability to You for all damages, losses, and causes of action (whether in contract, tort, or otherwise) shall not exceed the amount You have paid to the Company in the twelve (12) months preceding the event giving rise to liability, or AUD $1,000, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including the Australian Consumer Law.

”AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service.

Without limiting the foregoing, neither the Company nor any of the company’s providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Nothing in these Terms excludes warranties or conditions that cannot be excluded under the Australian Consumer Law or other applicable consumer protection laws.

Australian Consumer Law

If You are an Australian consumer, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, You are entitled to cancel Your service contract with us and obtain a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, You are entitled to have the failure rectified in a reasonable time. If this is not done You are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

Governing Law

These Terms and Conditions and Your use of the Service shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company at legal@sunsolve.com.

Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Australia.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in, and nothing in these Terms affects your rights as a consumer under EU consumer protection laws.

Under the General Data Protection Regulation (GDPR), You have specific rights regarding Your personal data as outlined in our Privacy Policy at /privacy/.

For United States Users

If You are accessing the Service from the United States, You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

For Chinese Users

If You are accessing the Service from China, You acknowledge that You are responsible for compliance with all applicable local laws and regulations regarding the use of internet services and software.

We respect the privacy requirements applicable in China and handle personal data in accordance with our Privacy Policy at /privacy/.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By email:
  • By mail: PV Lighthouse Pty Ltd trading as SunSolve, 10 Middle Heights Rd, Coledale, NSW, Australia